How to Fix Pi Network KYC Issues: Name Mismatch & Tentative KYC Approval

Introduction 

The Pi Network requires users to complete Know Your Customer (KYC) verification to ensure security and compliance. However, some users face issues such as name mismatches or tentative KYC approval, which can prevent them from fully verifying their accounts. This guide provides step-by-step solutions to fix these issues.

1. Fixing Pi Network KYC Name Mismatch

A name mismatch occurs when the name on your Pi Network account does not exactly match your government-issued ID. This prevents successful KYC verification.

Steps to Fix Name Mismatch Issue

Step 1: Prepare the Required Information

Before submitting a request, gather the following details:

• Current Name on Pi Network
• Correct Name as per Government ID
• Pi Username
• Pi Referral Code (if applicable)

Step 2: Submit a Name Change Request

To request a name correction, follow these steps:

1. Go to the Pi Network Support Portal:
   • Visit the official Pi Support Center at this link
2. Fill in the Request Form:
   • Enter your email
   • Provide your Pi username
   • Select your country
   • Choose “Change Name”
3. Upload Proof of Identity (if required):
   • Attach a clear image of your government-issued ID

Step 3: Describe the issue

In the text area provided,you need to describe the issue you are facing,in this case, it is name mismatch, you can do by using the template below: 

Email Template for Name Change Request

Subject: Request for Name Change – KYC Verification Issue

Dear Pi Network Support Team,

I hope this email finds you well. I am writing to request a name change on my Pi Network account so that it matches my official identification documents for KYC verification.

• Current Name on Pi Network: [Your Current Name]
• Correct Name as per ID: [Your Correct Name]
• Pi Username: [Your Pi Username]
• Pi Referral Code (if applicable): [Your Referral Code]

I have noticed that my current name on the Pi Network does not exactly match my government-issued ID, which is preventing me from completing my KYC verification. To comply with KYC requirements, I kindly request that my name be corrected.

I appreciate your time and assistance in resolving this issue. Looking forward to your response.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (if necessary)]

Step 4: Wait for a Response

• The Pi Support Team will review your request.
• Name corrections may take a few days to a few weeks.
• You will receive a confirmation email once the change is approved.

 

2. Fixing Pi Network Tentative KYC Approval Issue

A tentative KYC approval means your verification is still under review. You may experience delays in fully activating your account.

Steps to Fix Tentative KYC Issue

Step 1: Check Your KYC Status

• Open the Pi Network App
• Go to Mainnet Checklist
• Click on KYC Application to see the status

Step 2: Verify Your Submitted Documents

Ensure that:
✅ Your ID is clear and readable
✅ Your name matches your ID
✅ Your selfie verification is accurate

Step 3: Contact Pi Network Support

If your KYC is still tentative after a long time, submit a request:

1. Go to the Support Portal here.
2. Select the Issue: Choose “KYC verification issue.”
3. Describe the Problem: Mention that your KYC has been tentative for a long time. You can use the template provided below. 
4. Attach Screenshots: Upload proof of your KYC status from the Pi app.
5. Submit the Request.

Email Template for Tentative KYC Approval Issue

Subject: Request for Assistance – Tentative KYC Approval Issue

Dear Pi Network Support Team,

I hope you are doing well. I am writing to seek assistance regarding my Pi Network KYC verification status, which has been in a tentative state for an extended period.

• Pi Username: [Your Pi Username]
• Pi Referral Code (if applicable): [Your Referral Code]
• Date of KYC Submission: [Date you submitted KYC]
• Current KYC Status: Tentative

I have successfully submitted my KYC application, including all required documents and facial verification. However, my status has remained in a tentative state for [X weeks/months], preventing me from fully verifying my account and migrating to the Pi Mainnet.

Kindly assist in reviewing my application and provide any necessary steps I should take to complete my verification. I appreciate your time and support in resolving this issue.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (if necessary)]

Conclusion

Fixing Pi Network KYC issues like name mismatches and tentative approvals requires submitting a support request with accurate information. Follow the steps above and ensure your ID details match your Pi Network profile.

For updates, keep checking the Pi Network App or contact Pi Support via <<this link>>

Let us know in the comments if this guide helped you!